Accessibility statement for Southwark house clearance services

We are committed to making our Southwark house clearance information and services accessible to as many people as possible. This accessibility statement applies to all pages and materials relating to Southwark House Clearance, house clearance in Southwark and local clearance services. Our ambition is to meet the WCAG 2.1 AA standard across our digital content and communications. We recognise that accessibility is an ongoing process and we continually review our content, physical service information and booking processes to improve access for people with disabilities.

We design our pages for compatibility with assistive technologies. Our site and digital documents aim to support screen-reader users, ensuring ARIA attributes, semantic headings and clear link text so that a person using a screen reader can navigate topics such as household clearance, furniture removal and waste disposal in Southwark. We test with common screen readers and manual keyboard checks to reduce barriers for people who rely on narrated content and structured navigation.

Our approach emphasises keyboard accessibility, allowing full navigation of service pages and online forms without the need for a mouse. Keyboard navigation ensures that customers can request a quote, read our terms, and access accessibility information using Tab, Enter and arrow keys. We also use visible focus indicators and logical tab order so that users arranging a Southwark clearance or exploring clearance services in Southwark can proceed efficiently.

We follow accessibility best practices across content, layout and media. Key commitments include:

• WCAG 2.1 AA compliance targets for text contrast, resizable text and keyboard operability.
• Screen-reader support, using semantic HTML, ARIA landmarks and meaningful alt text for images used in guides or service descriptions.
• Clear navigation that works with both mouse and keyboard, including skip links and descriptive headings for house clearance in Southwark pages.

We also provide content in plain language where possible and use underlined and emphasised phrases judiciously to improve readability. If multimedia is used to explain removal procedures or recycling steps, we aim to provide captions, transcripts and accessible controls so that everyone can understand our Southwark clearance services regardless of hearing or visual ability.

Accessibility testing is carried out periodically using automated tools and manual checks. Our development and content teams run audits against WCAG 2.1 AA checkpoints and test real-world scenarios such as booking a clearance, submitting item lists and understanding pricing information for Southwark house clearance. When issues are identified we prioritise fixes and document improvements to ensure ongoing compliance and better user experience.

If you have trouble accessing any part of our materials or need information in an alternative format — for example large print, braille, audio recording or a plain text summary — please contact our accessibility team through the contact methods provided on our website or by asking a staff member during service arrangements. We do not publish direct contact details in this statement, but we will respond to accessibility requests and make reasonable adjustments to help you engage with our Southwark clearance offerings.

We aim to respond to accessibility requests promptly and track improvements over time. Where content or features fall short of WCAG 2.1 AA we will explain the reason and offer alternatives so that customers can still access the essential information to plan house clearance in Southwark. Our commitment extends to both digital communications and physical interactions when our teams visit properties for clearance and removal work.

For continuous improvement, we welcome reports on any accessibility barriers you encounter. Our goal is to provide an inclusive and respectful experience for all users seeking Southwark clearance services, whether they are arranging full-house clearances, single-item removals or specialised waste disposal. Thank you for helping us make our services more accessible.